Terms and Conditions

General Terms and Conditions for non-commercial customers and private consumers

Last modified: 01.06.2025

Scope and Shop Provider

These General Terms and Conditions (hereinafter "T&C") regulate all orders for the purchaseand delivery of goods within MoonShark Kft’s online shop (hereinafter "Moonshark", “karnoxeurope.com”, we, us) as well as all orders for the purchase and delivery of goods that are placed via phone, e-mail or other communication channels. The T&C regulate the conclusion of the contract between karnoxeurope.com and the buyer (hereinafter referred to as "Customer"), the processing of concluded contracts and the mutual rights and obligations of the contracting parties.

Customers within the meaning of these T&C are exclusively Consumers (hereinafter "Consumers") of legal age. A Consumer in the above sense is any natural person who concludes a legal agreement for purposes that are predominantly neither attributed to their commercial nor their independent professional activity (including self-employment or freelance activities).

These T&C apply to the contractual relationship between the parties in the version valid at the time the contract was concluded. By placing the order, the Customer agrees to the application of these T&C to the contractual relationship. Conditions or additional individual agreementsdiffering from these T&C only apply to the contractual relationship, if karnoxeurope.com explicitly agrees to them. This requirement of consent shall apply in all events, even if karnoxeurope.com unconditionally makes delivery to the Customer knowing of the Customer's General Terms and Conditions of Business.

If orders are placed outside the online shop, these T&C apply in the version valid at the time when the Customer ordered. karnoxeurope.com's right to change these terms and conditions remains unaffected. The changed T&C only apply after karnoxeurope.com has notified the Customer of the

changed T&C and only for orders placed after the receipt of such change notification. References to statutory provisions within these T&C are only for clarification purposes. Even without such a clarification, the statutory provisions apply unless they are directly changed or expressly excluded in these T&C.

The provider of the online shop is and the Customer's contractual partner is:

MoonShark Kft.
Bezerédj köz 4
1044 Budapest
Hungary

email: info[at]karnoxchairs.eu

CEO: Zoltan Milak

Registered at: district court Budapest

Commercial register number: 01-09-445626

VAT ID: HU32843767

Contract Conclusion

Unless otherwise indicated, all of karnoxeurope.com's offers and their presentation of goods in the online shop are subject to change and non-binding. This also applies if karnoxeurope.com has provided the Customer with catalogues, product descriptions or other documents - also in electronic form.

By clicking the button „Order now“ or by placing an order via telephone or via other tools of communication, the Customer is making a binding offer to conclude a purchase contract for the goods and services contained in the order at the conditions communicated within the order process. Unless otherwise stated in the order, karnoxeurope.com is entitled to accept contract offer within 5 days upon the receipt of the Customer’s order.

After receipt of the Customer’s order, karnoxeurope.com will send the Customer an email confirming receipt of the order and listing its details. The receipt of this email confirmation does not constitute an acceptance of the offer or a contract conclusion

The offer is accepted and the contract is concluded, when karnoxeurope.com dispatches the goods. The offer can also be accepted by karnoxeurope.com by means of a separate declaration of acceptance via email or in another text form. For orders with the payment method „prepayment“, the contract is concluded with the request for payment or the initiation of the payment process. For orders with the payment method „PayPal“ or „credit card“, the contract is concluded when the order is placed by the Customer.

Assignability

karnoxeurope.com is entitled to assign its contractual rights and obligations to third parties at its sole discretion.

The assignment of claims for damages, defects or warranty claims of the customer against karnoxeurope.com from the purchase of goods is only permissible if the assignment happens in connection with the transfer of ownership of the goods (e.g. in the context of a resale or a gift) to which the claims relate and if the assignment to the new owner takes place. In all other cases, the assignment of claims for damages, defects or warranty claims by the customer against karnoxeurope.com from the purchase of goods is excluded.

Contract Language and Storing of the Contracts

The contract can be concluded in English.

The contract’s text (Customer’s order) is saved by us. However, this text is not accessible to the Customer. Therefore, the Customer has the option to archive the contract in accordance with the following provisions. 

The Customer can view the current version of these T&C on karnoxeurope.com’s website at any time. The Customer can also print or save the T&C, e.g. by using the usual functions within the browser: usually via the path „File“ - > „Print“ or „Save as“).

The Customer can also print or save the summarized data of his order on the last page of the order process within the online shop, or the Customer waits for the order and contract confirmation, which karnoxeurope.com will send to the Customer via e-mail after the completion of the order process. This e-mail contains the data of the Customer's order. It can be printed or saved by the Customer.

Prices and Payments

All prices quoted in karnoxeurope.com’s online shop include the statutory value added tax. All prices are ex warehouse including packaging and plus all shipping costs and, if applicable, cash on delivery costs. Further information on the subject of shipping costs and payments can be found on the website www.karnoxeurope.com. Under no circumstances will karnoxeurope.com pay the costs of a money transaction.

The due date for the payment of the purchase price is determined by the payment term of the respective order.

The Customer may choose between the payment methods displayed at the end of the ordering process.

The Customer may only offset counterclaims based on material or legal defects in karnoxeurope.com's products or services against karnoxeurope.com's claims, and only insofar as the amount set off does not exceed the defect’s value or the expected costs of the removal of the defect.

Please note that we do NOT accept orders from Switzerland or any other third country on karnoxeurope.com. We only accept and ship orders within the EU.

In the event of a repayment by karnoxeurope.com, the payment will be returned in the same way as it was received by karnoxeurope.com. If this is not possible because of payment related reasons the repayment will be made by transfer to a bank account of Customer.

If necessary, invoices, credit notes and other documents relevant for the processing and payment of the order will be sent exclusively in digital form to the email address provided by the customer.

Delivery and Transportation Damages

The goods are delivered from karnoxeurope.com’s warehouse to the delivery address named by the Customer. If agreed with karnoxeurope.com, Customer may collect the goods directly from the warehouse.

Goods with an availability specified in the online shop as „in stock“ will be dispatched within the next two business days following the order (karnoxeurope.com business days are from Monday to Friday). If the availability is specified as „available from“ or „incoming“, the goods will be shipped as soon as the goods are available. If one and the same order contains goods with different availabilities, shipping will generally only take place when all goods contained in the order are available together, unless something else is expressly agreed with the Customer.

If the delivery is made to the delivery address provided by the Customer, karnoxeurope.com engages a freight company for the execution. karnoxeurope.com bears the risk of the goods being lost or damaged during transport, provided that the Customer is not in default of acceptance.

The risk of accidental loss and accidental deterioration of the sold goods is transferred to the Customer or a recipient specified by the Consumer when goods are handed over. The Customer's default in acceptance is equivalent to the handover.

In order for karnoxeurope.com to insure any claims against the freight company due to transport damage of the goods, karnoxeurope.com must notify the freight company of both, externally visible transport damage upon delivery of the order and externally unrecognizable transport damage. Otherwise karnoxeurope.com and the freight company must assume that the order was delivered without transport damage to the detriment of karnoxeurope.com. karnoxeurope.com therefore formulates the following friendly request to its Customers, which does NOT result in any obligation for the Customer:

Should a transport damage be likely in your eyes, e. g. because the packaging is visibly badly damaged at the outside, compressed, torn or because the content (fragile goods) make a funny sound during the „shake test“, please open the packaging in the presence of the parcel carrier and check whether the goods are damaged, broken or deformed or whether goods with their housings clink when they are shaken. If this check reveals any transport damage, please have the damage confirmed by the parcel carrier. The postman is obliged to do so. If possible, please leave the goods in their original packaging and do not use them. Please inform us about the damage immediately by email. We will take care of the settlement of the case.

In all other cases, we also friendly ask you to always unpack the goods promptly after delivery and to check them for any damage. If you discover that the delivered goods are damaged, please leave the goods - as far as possible - in their original packaging and do not use them. Try to leave the shipping box as it was when it was delivered. Please inform us immediately by email about the damage so that we can take care of the settlement of the case.

Your warranty claims and rights due to any transport damage are not affected by any of the above.

Default in Delivery and Default in Acceptance

Default in delivery is determined by the applicable statutory provisions. A reminder from the Customer is required for the occurrence of default in delivery.

Delivery for prepayment orders will only take place after karnoxeurope.com has received the full prepayment. karnoxeurope.com will not reserve the ordered goods for the Customer as long as the prepayment has not been received in full. If the ordered goods are sold out and have to be reordered before the Customer made the prepayment, karnoxeurope.com will inform the Customer immediately about any possible delay in delivery due to the belated prepayment.

The delivery time can be extended due to adverse circumstances of force majeure. Circumstances of this kind can be: strikes, lockouts, official interventions, energy and raw material shortages, transport bottlenecks, operational hindrances, for example due to fire, water and machine damage and all other hindrances that, from an objective point of view, were not caused by karnoxeurope.com. The Customer will be informed immediately of the beginning and end of such circumstances.

If karnoxeurope.com is unable to deliver the ordered goods through no fault of its own because one of karnoxeurope.com's suppliers does not fulfil its contractual obligations, karnoxeurope.com is entitled to withdraw from the contract with the Customer. However, this right to withdraw from the contract only exists if karnoxeurope.com has concluded a congruent covering transaction (binding, timely and sufficient order of the goods) with the supplier in question and if karnoxeurope.com is not responsible for the non-delivery of the goods in any other way. In the event of such a withdrawal, the Customer will be informed immediately that the ordered product is not available. Payments already made by the Customer will be refunded immediately.

Customer-owned goods that remain in our warehouse due to a refusal to accept, a performance claim or unauthorized dispatch will be charged with a storage fee of 1.50 euros per day from the 15th day of storage. As soon as the value of the goods or the 180th day of storage is reached, the goods become the property of karnoxeurope.com without replacement for the Customer.

Reservation of Ownership

The delivered goods remain the property of karnoxeurope.com until they have been paid for in full.

Statutory Warranty for Defects (Warranty)

The Customer is entitled to the statutory warranty claims.

The basis of karnoxeurope.com’s liability for defects is in particular the agreement made on the quality of the goods. All product descriptions become an integral part of an agreement and define the quality of the goods. Insofar as the quality has not been agreed or described, the applicable statutory provisions assess whether or not there is a defect karnoxeurope.com is not liable for public statements made by the manufacturer or other third parties (e.g. advertising statements).

All images used for the presentation of goods in karnoxeurope.com's online shop are only sample photos. They do not represent the respective article in every case true to life, but serve only illustration purposes. Especially in the case of colours, there may be deviations due to the different representation on different screens. Decisive is the technical description of the item.

Blemishes are not a material defect as long as they range within the tolerances of the corresponding manufacturer standards or production standards.

If Customer is making a warranty or defect claim, Customer can indicate the type of warranty performance he desires from karnoxeurope.com. If the customer does not expressly state the type of warranty performance he requires, karnoxeurope.com has the choice whether the warranty performance is carried out by removing the defect or by delivering a defect-free item. karnoxeurope.com does not fulfil the requested warranty performance if it is only possible at disproportionate costs or if it exceeds a reasonable economic damage for karnoxeurope.com.

The Customer must give karnoxeurope.com the time and opportunity required for the subsequent performance owed, in particular to hand over the defective goods for inspection purposes. In the case of a requested product replacement, the Customer must return the defective item to karnoxeurope.com in accordance with the statutory provisions.

Further information on the warranty can be found on www.karnoxeurope.com. In the case of warranty claims, we kindly ask you to send an e-mail to us.

karnoxeurope.com bears the shipping costs for the warranty performance of the contract. This only applies to the place of performance. If the shipping costs are higher due to the Customer requesting the delivery to another location, karnoxeurope.com only bears the amount of the costs that would have incurred for shipping to and from the original place of performance.

For damages or defects caused by improper or unsuitable use contrary to the intended use, or by incorrect commissioning or assembly, natural wear and tear, negligent or willful damage, negligent or incorrect use, non-observance of the maintenance or operating instructions as well as improper repair work or changes by the Customer or a third party, no warranty is given by karnoxeurope.com.

If the Consumer's complaint proves to be unreasonable or unfounded due to the lack of a warranty-triggering material defect of the goods, karnoxeurope.com may subsequently request the Customer to reimburse the shipping costs incurred.

Withdrawal of the Agreement

If the Customer makes use of his right of withdrawal, the goods must be sent back no later than 14 days after submitting the declaration of intent to withdraw the agreement or no later than 14 days after receipt of the return label. Otherwise, additional costs may arise for the Customer, e.g. compensation for loss of value or deterioration of the goods.

Goods that are not prefabricated but manufactured by us at the Customer's request, that are tailored to the personal needs of the Customer and / or for which an individual selection of components was required in accordance with the specifications made by the Customer, are excluded from the Customer’s right of withdrawal.

If goods only qualify for a return to karnoxeurope.com in connection with a restoration or compensation by Customer, karnoxeurope.com will inform the Customer via email about it. After the dispatch of the email, Customer has 14 days to restore the character of the goods through repair, completion, cleaning, replacement or restoration. If Customer does not comply with this obligation or does not react to the announcement, karnoxeurope.com will offset the value of the restoration or compensation against the value of the refund.

The policy for an agreement withdrawal can be found at www.karnoxeurope.com.

Liability

karnoxeurope.com is liable in accordance with the statutory provisions for damage caused by karnoxeurope.com’s or its agents’ intentional or grossly negligent behaviour. The same applies to personal injury and damage under the Product Liability Act.

karnoxeurope.com's liability for claims for damages - regardless of the legal reason - is limited in accordance with the following provisions, unless otherwise stated in a written guarantee made by karnoxeurope.com:

karnoxeurope.com's liability for breaches of essential contractual obligations caused by slight negligence is limited to the typically foreseeable damage

karnoxeurope.com's liability for the loss of data and / or programs caused by karnoxeurope.com’s slight negligence is limited to the typical restoration effort that would have been incurred if the contractual partner had backed up data regularly and, in the circumstances, appropriately.

For damage caused by delay through karnoxeurope.com’s slight negligence, karnoxeurope.com's liability is limited to the typically foreseeable damage, but it shall not exceed more than 5% of the total contract value.

The provisions of the preceding paragraph also apply to a limitation of karnoxeurope.com’s obligation to pay compensation for wasted expenses.

karnoxeurope.com is not liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.

karnoxeurope.com is only liable for consequential damage resulting from material defects in purchased products that karnoxeurope.com has imported itself and for which there is no national representation of the manufacturer. Furthermore, karnoxeurope.com is not liable for damage resulting from errors in advice and product descriptions or for damage caused by incorrect or improper handling.

All the above limitations of liability also apply in favor of karnoxeurope.com's employees, representatives and vicarious agents.

karnoxeurope.com’s liability is excluded in all other cases.

Exclusion of Liability for Hyperlinks

On www.karnoxeurope.com hyperlinks may refer to other websites. karnoxeurope.com has no influence whatsoever on the content of these websites, karnoxeurope.com does not adopt them as its own and accepts no liability for their content. As soon as karnoxeurope.com becomes aware of illegal content, karnoxeurope.com will delete the corresponding hyperlinks on www.karnoxeurope.com.

Data Security

In the course of Customer’s registration on www.karnoxeurope.com, the Customer will be asked to submit personal data. This is data is needed for the processing and execution of the order.

karnoxeurope.com engages other companies and individuals with the fulfilment of tasks, such as parcel delivery, customer support and correspondence, maintaining customer lists, analyzing databases, marketing services, payment processing, credit management and others. These third-party service providers have access to personal data that is necessary for the execution of their services. However, these service providers may not use data for any other purpose. In addition, they are obliged to treat the information in accordance with the relevant data protection laws.

karnoxeurope.com treats all personal data confidentially and in accordance with the relevant legal regulations, in particular those of the Federal Data Protection Act. In order to secure the data in online payment transactions, karnoxeurope.com protects them with the most modern encryption techniques such as the Secure Socket Layer (SSL). SSL is a recognized standard protocol that guarantees secure data exchange. All data is transmitted to karnoxeurope.com in encrypted form. karnoxeurope.com's data protection declaration is available at www.karnoxeurope.com

Applicable Law and Place of Jurisdiction

Hungarian law applies to all agreements with karnoxeurope.com. UN sales law is expressly excluded, even if the Customer is domiciled abroad. This choice of law only applies to Consumers insofar as this does not deprive them of protection for this agreement, which would be mandatory for the respective Consumer because of legal provisions within the country in which the Consumer is habitually resident.

The exclusive place of jurisdiction is the registered office of karnoxeurope.com for all current and future claims from contractual relationships with Consumers who (i) do not have a general place of jurisdiction in Hungary, (ii) who have moved their place of residence or usual place of residence outside of Hungary after conclusion of the contract or (iii) whose place of residence or usual place of residence at the time of filing of a lawsuit is not known. However, this place of jurisdiction does not apply if the Consumer is domiciled or habitually resident in a member state of the European Union. In this case, an action must be brought before the competent court in the member state of the Consumer’s residence.

Merchant name: Moonshark Ltd.
Merchant address: Bezerédj köz 4., Budapest, 1044, Budapest, Hungary
Merchant email: info@karnoxchairs.eu

I, the undersigned, hereby exercise my right of withdrawal from the contract for the sale of the following product(s):
LIST OF PRODUCTS

Order date: 
Order number: 

Customer name: 
Customer address: 
Customer email: 

Date:

Customer signature:

Privacy policy & GDPR

1. We are responsible for your data

As a visitor to our website, you expect a high level of quality and competence not only from our offers and service, but also in the processing of your personal data.

We are responsible for handling your data, which we process according to your wishes and in accordance with the requirements of Hungarian and EU data protection laws. Personal data is data by which you are identified or identifiable. Your personal data will only be processed by us if a legal regulation permits this or if you have given your prior consent.

We, that is MoonShark Kft., Bezerédj köz 4, 1044 Budapest, Hungary and our service providers, who process your data on our behalf for the purposes specified below (hereinafter: Karnox Europe, we, us). Our service providers include, for example, printers, lettershops, call centers, logistics companies, data centers, analytics service providers and payment service providers. Our service providers are prohibited from processing your data for other purposes or for themselves. You can also reach us by e-mail at info[at]karnoxeurope.com.

It is important to us that you can find out at any time from the following information which personal data is collected during your visit to our website and when you use our services, and how we process it afterwards.

2. Scope

Our privacy notices apply to the following offers:

• Our online offering, i.e. our webshop, available at https:// karnoxeurope.com

• Our contractual cooperation with manufacturers/suppliers and contacts of manufacturers/suppliers

• Whenever otherwise from one of our offers (eg websites, subdomains, mobile applications, web services or integrations into third-party sites) is referred to this privacy policy, regardless of the way you access or use them.

3. Our data protection officer

If you have a question about data protection or data security, you can reach our data protection officer

by mail: info[at]karnoxeurope.com

or at:

MoonShark Kft.

Bezerédj köz 4

1044 Budapest

Hungary

4. How secure is your data?

We take technical and organizational security precautions to protect your personal data against accidental or intentional manipulation, loss, destruction or against access by unauthorized persons and to ensure the protection of your rights and compliance with the applicable data protection regulations of the EU and Hungary.

The measures taken are intended to ensure the confidentiality and integrity of your data and to guarantee the availability and resilience of the systems and services in the processing of your data on a permanent basis. They are also intended to quickly restore the availability of and access to the data in the event of a physical or technical incident. Our security measures also include encryption of your data. All information that you enter online is technically encrypted and only then transmitted. This means that this information cannot be viewed by unauthorized third parties at any time. Your data is protected by the SSL protocol (Secure Sockets Layer) with a 256-bit key.

Our data processing and security measures are continuously improved in line with technological developments. Our employees are committed in writing to confidentiality and compliance with the data protection requirements of the GDPR.

Our employees are obligated in writing to maintain confidentiality and to comply with the data protection requirements of the GDPR.

5. Data processing notes

Unless otherwise specified, the following applies to all processing described by us:

a. What are mandatory data or mandatory fields?

If certain data fields are designated as mandatory fields and/or marked with an asterisk ( * ) during collection, the provision of this data is either required by law or contract, or we need this data for the conclusion of the contract, the desired service or the stated purpose. The provision of data is of course at your discretion, even in the case of mandatory fields. Failure to provide such data may result in our not being able to fulfill the contract or provide the requested service or achieve the stated purpose.

b. Consent

In various cases, you have the option of giving us your consent to further processing in connection with the processing described below (where applicable, for part of the data). In this case, we will inform you separately in connection with the submission of the respective declaration of consent about the modalities and scope of the consent and about the purposes we pursue with these processing operations. The processing operations based on your consent are therefore not listed again here.

c. Transfer of personal data to third countries

If we transfer data to third countries, i.e. countries outside the European Union (EU) or the European Economic Area (EEA), then the transfer takes place exclusively in compliance with the legally regulated admissibility requirements, i.e. if an adequacy decision pursuant to Article 45 of the GDPR or appropriate safeguards pursuant to Article 46 of the GDPR are available.

One of these adequacy decisions is the European Commission's Implementing Decision (EU) 2016/1250 of July 12, 2016 on the EU-US Privacy Shield for the United States. For transfers to companies that are certified under the EU-US Privacy Shield, the level of data protection is generally considered adequate within the meaning of Article 45 of the GDPR. Furthermore, there are adequacy decisions for certain countries such as Switzerland, Canada and Israel.

Alternatively or additionally, the conclusion of the EU standard data protection clauses issued by the European Commission with the receiving entity creates appropriate safeguards pursuant to Art. 46 (2) c) GDPR and an adequate level of data protection. Copies of the EU standard data protection clauses are available on the European Commission's website at https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/eu-us-data-transfers_en.

d. Hosting at external service providers

Our data processing is carried out to a large extent using so-called hosting service providers, who provide us with storage space and processing capacities in their data centers and also process personal data on our behalf according to our instructions. It may happen with all the functionalities mentioned below that personal data is transferred to hosting service providers. These service providers either process data exclusively in the EU/EEA or an appropriate level of data protection is guaranteed in compliance with the admissibility requirements stated under item c.

e. Transmission to government authorities

We transfer personal data to government authorities (including law enforcement authorities) if this is necessary for the fulfillment of a legal obligation to which we are subject or if it is necessary for the assertion, exercise or defense of legal claims.

f. Storage duration

As a matter of principle, personal data is only used by us for as long as it is required for the respective processing purpose. After this time, the data will no longer be processed by us, but will be deleted at regular intervals, unless continued processing and storage is provided for by law or you give us consent that goes beyond this.

g. Data categories

In particular, the following summary category labels are used in the next sections for specific types of data:

• Account data : Login/user ID and password

• Personal master data : Title, title/gender, first name, last name, date of birth

• Address data : street, house number, if necessary address additions, postal code, city, country

• Contact Data : Telephone number(s), fax number(s), e-mail address(es)

• Registration Data : Information about the service through which you have registered; timing and technical information about registration, confirmation and deregistration; data provided by you during registration.

• Order Information : Ordered products, prices, payment and delivery information

• Payment Information : Account data, credit card data, data on other payment services

• Newsletter : Opening of the newsletter (date and time), content, selected links, also the following information of the accessing computer system: used Internet Protocol address (IP address), browser type and version, device type, operating system and similar technical information.

• Access data : Date and time of the visit to our service; the page from which the accessing system arrived at our site; pages accessed during use; data for session identification (session ID); in addition, the following information of the accessing computer system: Internet Protocol address (IP address) used, browser type and version, device type, operating system and similar technical information.

6. What is your data processed for?

6.1. Contact / Inquiries

If you have any questions or requests, we are at your disposal. We process your information to respond to your inquiries. The communication of address and telecommunication data marked as mandatory is necessary in order to process and respond to your request. The voluntary provision of further data facilitates the processing of your request.

We generally store the information from your inquiry for six months after answering the inquiry in case of further inquiries, if they are not commercial or business letters, we store these for six years.

6.2. Registration

We process your required registration data (mandatory data, e.g. name, e-mail address and password) as well as the additional data voluntarily provided during your use for the setup and your use of the functions of our portal. We store your registration details until you cancel your access by informing us accordingly (for contact details, see section 3), provided that there are no other retention periods to the contrary. These may result, for example, from your orders.

6.3. Orders

In the case of an order or other contract-related inquiries, we first process your personal data for the processing or handling of the order or other contract-related inquiry and, if necessary, for the corresponding invoicing.

Insofar as data are marked as mandatory, they are required for the processing or handling of the corresponding contract or for invoicing.

We store your data relevant to the order and the associated documents (e.g. commercial letters, invoices) for six years or ten years after the conclusion of the contract in accordance with the statutory requirements.

6.4. Advertising

• Postal advertising and customer analysis : We also process the data from orders and inquiries to the legally permissible extent for sending catalogs and advertising by mail from our company and from friendly companies in the trade, publishing, telecommunications and financial sectors as well as donation organizations and for internal marketing and customer analyses to the legally permissible extent in order to be able to offer you suitable information. Our analyses are regularly pseudonymized.

• E-mail advertising with consent : With your explicit consent, which can be revoked at any time, we will inform you about our offers by e-mail. For revocation of consent and its consequences, see section 7 below. We process your mandatory information when you give your consent in order to send you the selected newsletter and to be able to address you personally. When obtaining your consent, we use the so-called double opt-in procedure online to prevent our e-mail messages from being sent to e-mail addresses of persons who have not requested them. In this process, in accordance with the requirements of the data protection supervisory authorities, your IP address is also recorded and stored for documentation purposes.

• E-mail advertising within the scope of the business relationship : If you have provided us with your e-mail address when placing your order, we will also inform you by e-mail about our products or services to the extent permitted by law. Of course, you can object at any time at basic rates (see section 7 below).

• Storage period for advertising purposes : We store your data collected for advertising purposes as long as the advertising purpose exists or until we receive a revocation of your consent or your objection to the processing of your data for advertising purposes (see section 7 below).

• Change of purpose : If we change the purposes of the processing over time, we will inform you in advance by updating this privacy notice.

6.5. product-related evaluations

You have the possibility to rate our products. You can rate products after purchase on our webshop.

After you have purchased a product from Us, we will send you an email to the email address you provided when you placed your order based on our legitimate interest in direct marketing pursuant. In this email, you can immediately rate your purchase. You can object to this use of your data at any time..

If you would like to submit a rating after a purchase or during your visit to our webshop, we collect the data that you have entered in the rating mask and transmitted to us. Your rating as well as the first name and the first letter of the last name you entered in the rating mask will be published on our website or on other pages of Us as a product-related rating. Your e-mail address will not be published with the rating.

When you submit a review, you accept and consent to the processing of your data as described above. You can revoke your consent at any time by sending an email to info[at]karnoxeurope.com. If you send us an e-mail, please tell us what your revocation should refer to so that we can assign your request.

6.6. Extended storage periods

The specified storage periods may be extended accordingly if a longer statutory or contractual retention period exists in individual cases, in particular if the data is processed for different purposes.

7. Right to object and revoke at any time

You have the right to object to the processing of your data at any time on grounds relating to your particular situation, provided the legal requirements are met.

Even if you object to the processing of your data for advertising purposes or wish to revoke any consent you have given, it is sufficient at any time to send a short message to our data protection officer by e-mail to info[at]karnoxeurope.com or MoonShark Kft, Bezerédj köz 4, 1044 Budapest, Hungary; in the case of e-mails, it is sufficient to press the unsubscribe button in the e-mail. Your data will then no longer be processed for the purposes covered by the advertising objection or the revocation of consent.

The lawfulness of the processing carried out until the objection or revocation remains unaffected.

After your objection to the processing of your personal data for advertising purposes or the revocation of your consent, we are obligated under data protection law in accordance with the requirements of the Hungarian data protection supervisory authorities to include the data required for this purpose (name, address, e-mail address) in our internal advertising blacklist and to permanently store (block) it - only for this purpose - and to use it for comparison with our future advertising files. In this way, the observance of your advertising objection or the revocation of your consent can be permanently ensured.

8. Statistics, advertising, tracking, retargeting, plugins provided by partners - use of cookies and similar technologies.

In some cases, we or our partners use cookies or process your data in a way that requires your consent.

8.1. What are cookies

Cookies are small files that are stored on your data carrier and that store certain settings and data for exchange with our system via your browser. Basically, we distinguish between 2 different types of cookies, so-called session cookies, which are deleted as soon as you close your browser, and temporary/permanent cookies, which are stored on your data carrier for a longer period of time or indefinitely. This storage helps us to design our websites and our offers for you accordingly and makes it easier for you to use them, for example, by storing certain entries from you in such a way that you do not have to keep repeating them.

8.2. Use of cookies

Cookies are used on this website,

• to enable and ensure the technical functions required for the requested services, e.g. the shopping cart function,

• to observe the rejection of cookies ("opt-out" cookies).

Most of the cookies we use are automatically deleted from your hard drive at the end of the browser session (end of session) (therefore also session cookies). Session cookies are needed, for example, to offer you the shopping cart function across multiple pages. In addition, we also use cookies that remain on your hard drive. During a further visit, it is then automatically recognized that you have already been with us and which entries and settings you prefer. These temporary or permanent cookies (lifetime 1 month to 10 years) are stored on your hard drive and delete themselves after the specified time. These cookies in particular serve to make our offer more user-friendly, effective and secure. Thanks to these files, it is possible, for example, for you to receive information on the site that is specifically tailored to your interests. The exclusive purpose of these cookies is to adapt our offer to your customer wishes in the best possible way and to make surfing with us as comfortable as possible for you.

8.3. What data is stored in the cookies?

Only pseudonymous data is stored in the cookies we use. When the cookie is activated, it is assigned an identification number and an assignment of your personal data to this identification number is not made. Your name, IP address or similar data that would allow the cookie to be assigned to you are not placed in the cookie. On the basis of the cookie technology, we only receive pseudonymized information, for example, about which pages of our store were visited, which products were viewed, etc..

8.4. How can you prevent cookies from being stored?

In your browser you can set that a storage of cookies is only accepted if you agree. If you only want to accept the our cookies, but not the cookies of our service providers and partners, you can select the setting in your browser "Block third-party cookies". As a rule, the menu bar of your web browser will show you via the help function how to reject new cookies and disable those you have already received. Detailed information on how to make the settings in the browser you use can be found at the following link. We recommend that if you use shared computers that are set to accept cookies and Flash cookies, you always log out completely when you are finished.

8.5. Are there also cookies from third-party providers (so-called third-party cookies)?

We make use of some advertising partners who help to make the Internet offer and the websites more interesting for you. Therefore, cookies from partner companies are also stored on your hard drive when you visit the websites. These are temporary/permanent cookies that are automatically deleted after the specified time. These temporary or permanent cookies (lifetime 14 days to 10 years) are stored on your hard drive and delete themselves after the specified time. The cookies of our partner companies also contain only pseudonymous mostly even anonymous data. This is, for example, data about which products you have viewed, whether something was purchased, which products were searched for, etc.. In this context, some of our advertising partners also collect information beyond the websites about which pages you have previously visited or which products you were interested in, for example, in order to be able to show you advertising that best matches your interests. This pseudonymous data is at no time merged with your personal data. Their sole purpose is to enable our advertising partners to address you with advertising that might actually interest you.

Third-party supplier & technologies used

8.6.1 Google Remarketing

This website uses the remarketing technology of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"), a service of Google for the placement of ads on the Internet. For this purpose, information about your surfing behavior during your visit to our website is collected in anonymized form and stored on your computer using so-called "cookie" text files. Based on this information stored in the cookie, third-party providers, including Google, place ads on websites on the Internet. You can deactivate this use of cookies by Google by clicking on the following link to opt out: https://policies.google.com/technologies/ads?hl=de For more information about this technology from Google, please refer to the Google privacy policy (https://policies.google.com/privacy).

8.6.2 Google Adwords Conversion Tracking

This website uses the online advertising program "Google Ads" and within the scope of Google Ads the conversion tracking of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). We use the offer of Google Ads to draw attention to our attractive offers with the help of advertising media (so-called Google Adwords) on external websites. We can determine how successful the individual advertising measures are in relation to the data of the advertising campaigns. In this way, we pursue the interest of displaying advertising that is of interest to you, making our website more interesting for you and achieving a fair calculation of advertising costs.

The cookie for conversion tracking is set when a user clicks on an ad placed by Google Ads. Cookies are small text files that are stored on your computer system. These cookies usually lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to this page. Each Google Ads customer receives a different cookie. Cookies can therefore not be tracked across Google Ads customers' websites. The information obtained using the conversion cookie is used to create conversion statistics for Google Ads customers who have opted in to conversion tracking. The customers learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive any information that personally identifies users. If you do not wish to participate in the tracking, you can block this use by deactivating the Google conversion tracking cookie via your internet browser under user settings. You will then not be included in the conversion tracking statistics. We use Google Ads based on our legitimate interest in targeted advertising. The use of Google Ads may also result in the transmission of personal data to the servers of Google LLC. in the USA.

In the event that personal data is transferred to Google LLC., which is based in the USA, Google LLC. has certified itself for the US-European data protection agreement "Privacy Shield", which ensures compliance with the level of data protection applicable in the EU. A current certificate can be viewed here: https://www.privacyshield.gov/list You can obtain further information about Google's data protection policy at the following Internet address: https://www.google.de/policies/privacy/ You can permanently deactivate cookies for ad preferences by preventing them by setting your browser software accordingly or by downloading and installing the browser plug-in available at the following link: https://www.google.com/settings/ads/plugin?hl=de

Please note that certain functions of this website may not be available or may be restricted if you have deactivated the use of cookies.

8.6.3. Facebook

We use the analysis tool Facebook Pixel from Facebook, a social media network of the company Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland. The code implemented on this page can evaluate your behavior if you have arrived at this website from a Facebook advertisement. This serves to improve Facebook ads and is based on our legitimate interest. Your data collected in this process will be stored by Facebook. The collected data is not visible to us. We only use them in the context of ad placements. Cookies are set through the use of the Facebook Pixel code. Through the use of the Facebook pixel, the visit to this website is communicated to Facebook and thus used to display interest-based advertising. If you have a Facebook account and are logged in, your visit to this website will be assigned to your Facebook user account. You can revoke the use of your data for this purpose at any time by notifying the contact details listed under point 2. You can find out how the Facebook pixel is used for advertising campaigns at https://www.facebook.com/business/learn/facebook-ads-pixel. You can change your settings for Facebook ads at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen, provided you are logged into Facebook. You can find more information about Facebook's data policy at https://www.facebook.com/policy.php.

If you do not wish to receive interest-based advertising, you can disable the use of cookies for these purposes. Alternatively, users can disable the use of third-party cookies by visiting the Network Advertising Initiative opt-out page (http://www.youronlinechoices.com/).

8.6.4 Google (Universal) Analytics

This website uses Google Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

This website uses Google Analytics exclusively with the extension "_anonymizeIp()", which ensures an anonymization of the IP address by shortening and excludes a direct personal reference. Through the extension, your IP address is shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google LLC. server in the USA and shortened there. In these exceptional cases, this processing is carried out on the basis of our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes.

On our behalf, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available under the following link: ) https://tools.google.com/dlpage/gaoptout?hl=de

In the event that personal data is transferred to Google LLC. based in the USA, Google LLC. has certified itself for the US-European data protection agreement "Privacy Shield", which ensures compliance with the level of data protection applicable in the EU. A current certificate can be viewed here: https://www.privacyshield.gov/list

You can find more information about Google (Universal) Analytics here: https://support.google.com/analytics/answer/283871...

8.6.5 UNAS e-commerce solution

We using the UNAS e-commerce solution, a platform that enables retailers to unify customer experiences across all points of commerce - online, social, mobile and in-store. Provided by UNAS Online Kft., registered office: H-9400 Sopron, Kőszegi út 14., Hungary. The legal basis for the processing of data is Art. 6 para. 1 sentence 1 lit. a GDPR.

Information that can be collected are

User behavior, behavioral data, unique ID, IP address, device information, browser information

Click here to read the data processor's privacy policy: https://www.lightspeedhq.com/legal/privacy-policy/

8.7. Rejection / deletion of cookies

You can prevent the storage of cookies by changing the settings in your browser software. Furthermore, you can delete the cookies from the hard drive of your end device at any time. However, this may restrict the display of the website or user guidance.

You can also change your cookie settings at any time and thus revoke your consent. The revocation of your consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.

9. How can you exercise your data protection rights?

If you have any questions about the processing of your personal data by us, we will of course be happy to provide you with information about the data concerning you.

In addition, if the legal requirements are met, you have a right to rectification (Art. 16 GDPR), erasure (Art. 17 GDPR), restriction of processing (Art. 18 GDPR), objection (Art. 21 GDPR) and, as of 25.05.2018, the right to data portability (Art. 20 GDPR).

In all these cases, please contact our data protection officer (see 2. above at the communication addresses given there).

Finally, you have the right to complain to your data protection supervisory authority.

10. Changes

From time to time it is necessary to adapt the content of this privacy notice for data collected in the future. We therefore reserve the right to change this notice at any time. We will also publish the amended version of the data protection information here. When you visit us again, you should therefore read through the data protection information again.

Stand: Jun 2025